Updated 12/20/20
KNOW BEFORE YOU GO
The health and safety of our guests, staff and community are a priority and we must all act responsibly to help stop the spread of COVID-19. Everyone staying healthy is our number one priority!
When you arrive at Pats Peak, you will notice new protocols and procedures that follow the guidelines from Centers for Disease Control and Prevention (CDC) and other health officials. We are committed to following state and local health orders, and will continuously adjust operations and safety protocols to protect staff and guests.
When visiting a public space, risk of being exposed to COVID-19 does exist. Understanding that no reasonable efforts can entirely wipe out possibilities of a virus being transmitted, we remain committed to taking every step to help protect the safety of our staff and guests. The health of our staff is being diligently monitored and remains a priority in our daily operations. Our health and safety policies may be revised at any time.
To make your experience better and safer:
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Face coverings must be worn by all staff and guests when at Pats Peak, except when seated and eating or drinking.
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All lift tickets, packages and lessons need to be purchased online, in advance. Buy Online
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We have outdoor heated bathroom facilities at the base of the lifts for those that want to avoid visiting the lodge.
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We have more outdoor seating including additional heaters and wind blocks.
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Download our new Pats Peak App, where you can purchase tickets, order food and receive the latest information from the Peak.
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On the mountain, our outdoor setting makes physical distancing easy, but in the base area and other locations where it is more difficult to do so, we have signage to remind guests to wear face coverings and remain six feet apart. This includes in lines, when loading and unloading chairlifts and in indoor resort facilities.
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Plexiglass barriers have been installed in areas where physical distancing measures are not possible, including at points of purchase.
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The number of guests in some areas may be reduced at times to ensure proper physical distancing.
Please read through ALL the sections below for more details:
All lift tickets and packages must be purchased online, in advance. Buy Online
To use: Voucher, "Bring a Friend" Discount, Passport Program PLUS, Partern Mountain Discounts you need to use our Reservations page.
Currently, Pats Peak Season Pass Holders do not have to make a reservation to ski and ride. All season pass holders can go directly to lift, if valid. You can still purchase Season Passes on our website.
Grappone Season Pass and Indy Pass Holders MUST make a reservation on our Reservations page.
Due to COVID-19 restrictions, we will not be taking photos in the office. If you are a new Season Pass Holder or under 18 years old and haven't submitted a new photo for this season, please use our Upload Your Season Pass Photo feature on our website - it's easy to use from your phone or computer. If you are over 18 years old and have a recent season pass photo on file, we will use that photo. Passes will be mailed to you at the address given with your order. If you have any questions, please send us an email to [email protected].
Capacity of lifts are reduced to allow for physical distancing. Guests will ride the lifts with travelers in their party. Face coverings are required in the load/unload areas and while riding the lift.
We have limited indoor space for seating with 30 plus new tables added to the outdoor seating area including additional heaters and wind blocks to make your outdoor experience more enjoyable.
You can order your cafeteria food from your smartphone and pick up from "Guy’s To-Go-Go" outdoor pick-up window, featuring awesome homemade food. Order online at: patspeak.alohaorderonline.com
There are also grab-and-go options available inside the cafeteria.
There is limited seating in the Sled Pub for dining guests only. Seating for the Sled Pub wil be in the bar area and spread across the 3rd Floor. Unfortunately, we do not plan to have any live bands in the pub this season.
Cashless transactions are preferred at all locations.
We have limited indoor space for seating. We have reimagined the layout of the lodge and removed close to 50% of the furniture to allow for more space in the lodge.
We ask that you don't bring bags into the lodge. You should consider your vehicle as your ‘personal base lodge’ and, whenever possible, plan to store all your personal items there.
There's more outdoor seating including additional heaters and wind blocks. There is limited seating in the Sled Pub for dining guests only.
Due to restricted lodge space, please keep your time in the lodge to 30 minutes or less at a time.
We have outdoor heated bathroom facilities at the base of the lifts for those that want to avoid visiting the lodge.
Enhanced Cleaning and Sanitization:
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High-touch surfaces will be frequently cleaned and disinfected.
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Enhanced cleaning and disinfecting will take place frequently throughout the day in our public restrooms.
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Hand sanitizing stations will be provided.
We have smaller group lesson class sizes. Group Lessons will need to be pre-purchased. View our our Lesson Rates/Packages.
To book a Passport Program PLUS lesson, you need to use our Reservations page.
To Book a Private Lesson give us a call in advance at 603-428-3245. You MUST have purchased a lift ticket for that person for that day (or have a season pass) BEFORE you call us to book the private lesson.
We will offer our popular Bear's Club Progam for kids ages 7-14 years old. This must be pre-purchased online in advance.
All daily rental and packages with rentals , in advance. Buy Online
When in the Rental Shop to pick up equipment, guest must practice six feet physical distancing while in building along with capacity restrictions.
To avoid delays, we encourage Seasonal Rentals.
Equipment will be disinfected in between uses.
We ask that you wear face coverings and practice physical distancing by remaining six feet apart from others when in the parking lots.
We ask that you don't bring bags into the lodge. You should consider your vehicle as your ‘personal base lodge’ and, whenever possible, plan to store all your personal items there.
Folding chairs and something to cover the ground is recommended to get your boots on in the parking lot.
Patrol will be assisting injured guest as we have always done. The Patrol First Aid buildings will have limited access.
It is strongly suggested that if someone has flu like symptoms that they contact their Physician or go to a Health Clinic or an Emergency Room. The Patrol First Aid building is NOT a Clinic. It is only for immediate and temporary First Aid care prior to advance medical care.
We will have limited number of people inside the shop at any given time. The Repair Shop is open for tuning and repairs. To call to ask questions about products in the shop or repairs, please call 603-428-3245.
Before You Arrive, Ask Yourself
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Have you been in close contact with a confirmed case of COVID-19 in the last 14 days?
NOTE: Healthcare workers caring for COVID-19 patients while wearing appropriate personal protective equipment should answer "no" to this question)
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Are you experiencing any respiratory symptoms, including a runny nose, sore throat, cough, or shortness of breath?
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Have you had a fever or felt feverish in the last 72 hours?
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Are you experiencing any new muscle aches or chills?
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Have you had any new changes in your sense of taste or smell?
Be Responsible
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Remain home if experiencing symptoms of COVID-19: Fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose.
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Keep a safe distance of at least 6 feet from other people visiting the attractions at all times.
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Practice frequent hand hygiene/washing.
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Wear a cloth face covering over mouth and nose to protect others when at Pats Peak.
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Plan ahead so you know what to expect - KNOW BEFORE YOU GO!
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Arrive together, ride together.